Covid policy and hygiene precautions
Requirements by the Austrian government for travelling to and in Austria:
We will continuously update the current measures and provisions taken by the Austrian government for a safe hotel or chalet holiday.
We are happy to welcome guests without restrictions in our hotel Trattlerhof, in Trattlers Hof-Chalets and in our restaurant Einkehr.
Starting on March 05, 2022 no proof of vaccination, past infection or negative test is required to enter hotels, restaurtants or touris attractions.
Entry to Austria - New starting from 22 February 2022:
When entering Austria from abroad, a valid Covid-19 vaccination (2 doses), a past infection certificate, or a negative PCR-tests needs to be show at the border. Please find here the link to the current government information: LINK. In case no proof can be shown upon entry, a pre-travel-clearance form needs to be filled out and a PCR-test needs to be done within 24 hours after entry.
Please kindly note that for travellers coming from high incidence countries to Austria, the Austrian government has issues a travel warning. Please kindly ensure to inform yourself about the current rules for your country of destination. Link to list of countries with COVID-19 travel warning by the Austrian ministry of Foreign Affairs (currently only available in German).
In case you require a COVID-19 test when coming back from your holidays or for crossing the border into your home country, we can support you in obtaining such a test with our local doctors or at our local test centre in Bad Kleinkirchheim (PCR test results within approx. 24 hours - at own costs)
What you can do to protect your health.
There is currently no requirement to wear an FFP2-mask in the hotel or restaurant area (only supermarkets, doctors, pharmacies, bank, post office and public transport require wearing of an FFP2- mask).
We also ask that you refrain from travelling to our hotel if ill! When coughing or sneezing, please do so into your elbow or a tissue. If you notice symptoms of illnessn during your stay, please contact our reception desk so that we can contact the relevant bodies and determine which steps need to be taken.
The most important step to protect yourself in the future is still:
By frequently washing your hands and keeping a minimum distance of 1-2 meters to other guests, you can prevent infection. We have set up additional hand disinfectant dispensers throughout the hotel.
The travel insurance we offer from Europäischen Reiseversicherung now also covers cutting a trip short or cancelling in advance due to the infection of a guest with COVID-19. For more information, click here (link to information provided by the Europäische Reiseversicherung). Please note that COVID-19 infection by a guest is not a reason for a cost-free cancellation as it can be insured!
What we do to guarantee your safety:
We strictly comply with the published guidelines for the restaurant and accommodation industry (www.sichere-gastfreundschaft.at) in order to prevent any risk of infection to the greatest extent possible. We ask for your cooperation and personal responsibility so you can safely enjoy your holiday.
By cleaning in accordance with the highest standards, regularly disinfecting surfaces, and airing out indoor rooms, we help to keep your holiday environment clean.
During check-in and check-out, our employees at the reception desk will welcome you from behind a Plexiglas barrier and provide you with a disinfected room key.
During your visit, your room will be cleaned in accordance with the highest standards. we also disinfect high-risk surfaces. After the departure of every guest, all surfaces are cleaned and disinfected in order to guarantee the safety of the next guests. Hotel laundry is washed at a minimum of 60 degrees in our own washing facility!
In the wellness area, swimming pool and massage rooms we keep highest hygiene standard and desinfect on a regular basis.
Fitness room – Please disinfect the equipment after every use. We air out the room regularly. For easier planning, we have provided a schedule in front of the fitness room so you can write down the time you wish to use it.
Kids Paradise – children younger than 9 years may only visit the Kids Paradise when accompanied by their parents. Please disinfect your children's hands before using the room. We disinfect the room and toys once daily.
If there is a suspected case of COVID 19 at the hotel, we will follow official instructions in consultation with our local doctor.
Please inform the team at the reception desk if you feel unwell or ill and have symptoms of fever, a cough, or difficulty breathing. Our team at the reception desk is trained and can help you.
Generally, the person who is ill and their family members must remain in their room until the doctor has arrived or given further instructions.
We will contact our hotel doctor promptly who will then perform an exam on location or provide an initial medical opinion.
Subject to change – version dated May 9, 2022!