Covid policy and hygiene precautions
We strictly comply with the published guidelines for the restaurant and accommodation industry (www.sichere-gastfreundschaft.at) in order to prevent any risk of infection to the greatest extent possible. We ask for your cooperation and personal responsibility so you can safely enjoy your holiday.
NEW: the travel insurance we offer from Europäischen Reiseversicherung now also covers cutting a trip short or cancelling in advance due to the infection of a guest with COVID-19. For more information, click here (link to information provided by the Europäische Reiseversicherung). Please note that COVID-19 infection by a guest is not a reason for a cost-free cancellation as it can be insured!
Requirements by the Austrian government for travelling in summer 2021: We will continuously update the current measures and provisions taken by the Austrian government for a safe hotel or chalet holiday.
Please kindly provide one of the follwing proofs upon arrival: tested, past infection or vaccinated (for persons older than 10 years)
- tested: negative Corona-Test (PCR Test not older than 72 hours, Anti-Gen Test by an offical center not older than 48 hours, digitaler Anti-Gen-Self test not older than 24 hours)
- past infection: medical certificate confirming a past corona infection (not longer than 6 months ago), official stay-at-home order due to infection (not longer than 6 months ago), proof of neutralizing anti-bodies (not older than 3 months)
- vaccinated: proof of first vaccination - valid 22 days after the vaccination (vaccination certifiate or card)
- in case your arrival test loses its validity during your stay, you have the possibility to repeat the test (anti-gen test) at our local test center in Bad Kleinkirchheim free of charge. Please register online via the website www.oesterreich-testet.at. Open daily from 9-12 am, registration is also possible for foreign guests.
- Via the following website you have the possibility to do a digital self-test with certificate (valid 24 hours and valid also for external facilities): https://selbsttest.ktn.gv.at - Please bring your own self-test.
- On an exceptional basis, it is possible to carry out a supervised self-test at the hotel location. The test result is only valid for hotel facilities and cannot be used outside the hotel for external facilities.
What you can do to protect your health.
Please kindly note that for travellers coming from high incidence countries to Austria, the Austrian government has issues a travel warning. Please kindly ensure to inform yourself about the current rules for your country of destination, as you would be required to show a negative COVID-19 test and might have to go into quarantine when crossing the border into Austria. Link to list of countries with COVID-19 travel warning by the Austrian ministry of Foreign Affairs (currently only available in German). For all other countries, a negative test, a certificat of past infection or vaccination certificate needs to be carried along when crossing the border. If you do not carry a negative test with you a Pre-Travel-Clearance Form has to be filled out 72 hours prior to arrival: LINK (English) and the test has to be done within 24 hours after crossing border.
In case you require a COVID-19 test when coming back from your holidays or for crossing the border into your home country, we can support you in obtaining such a test with our local doctors or at our local test centre in Bad Kleinkirchheim (PCR test results within approx. 24 hours - at own costs, rapid antigen test results within 15 minutes - free of charge)
We also ask that you refrain from travelling to our hotel if ill! When coughing or sneezing, please do so into your elbow or a tissue. If you notice symptoms of illnessn during your stay, please contact our reception desk so that we can contact the relevant bodies and determine which steps need to be taken.
The wearing of FFP2-masks in all general hotel areas and in the restaurant (not required when seated at the table) is again required by law; we kindly ask for your cooperation to wear a mouth-nose-protection!
For children between 6 - 14 years a regular mouth-nose-mask is sufficient. Children below 6 years are exempt from the requirement to wear masks.
The most important step to protect yourself in the future is still:
Please maintain physical distance to other guests: 1 metre or the famous baby elephant. This distance must also be maintained to other guests during check-in, in the hallway leading to the restaurant, or in our wellness area, etc. Please refrain from sharing the lifts with guests staying in other rooms. We have set up the tables and common areas so that proper physical distance can be kept for everyone's safety. A maximum of 8 adults and their children per table is allowed and drinks and food can be consumed seated only.
By frequently washing your hands, you can prevent infection. We have set up additional hand disinfectant dispensers in the hotel's entrance area, in the restaurant area, by the buffet, and in many other locations.
What we do to guarantee your safety:
Our employees wear face masks in all public indoor areas and particularly when in contact with you.
As part of a tourism-wide initiative all employees underwent a COVID-19 test (PCR-test) and are COVID-negative. This test is repeated on a weekly basis.
We also keep a distance between ourselves and you while also refraining from physical contact such as shaking hands.
By cleaning in accordance with the highest standards, regularly disinfecting surfaces, and airing out indoor rooms, we help to keep your holiday environment clean.
During check-in and check-out, our employees at the reception desk will welcome you from behind a Plexiglas barrier and provide you with a disinfected room key. Your personal guest map will be disinfected after every guest and you will be provided with all information regarding the health and safety measures in place at the hotel. Whilst waiting at the reception desk, please keep physical distance of at least one metre to others.
In the restaurant tables have been set up so as to ensure that a safe distance of two metres can be maintained between persons. A maximum of 8 adults and their children is allowed per table. Food and drinks can be served only when seated at a table.
As in the past, we are happy to offer you a breakfast buffet, lunch buffet, and evening buffet. Please disinfect your hands before serving yourself from the buffet and wear a face-mask. We have set up disinfectant dispensers by the buffet for this purpose. At the buffet, please remember to keep minimum physical distance of one metre. If you would prefer to avoid the buffet, we are also happy to bring your meal of choice to your table. Our drink menus are laminated and disinfected after every use. The salt and pepper shakers on the table are disinfected after every guest. Armrests and tabletops are disinfected after every guest.
During your visit, your room will be cleaned in accordance with the highest standards. Our employees wear a face mask every time they are in contact with guests and gloves when entering your room; they also disinfect high-risk surfaces. After the departure of every guest, all surfaces are cleaned and disinfected in order to guarantee the safety of the next guests. We are happy to restock your minibar upon request. Hotel laundry is washed at a minimum of 60 degrees in our own washing facility!
As in the past, you are also free to book a massage or cosmetic treatment! Our employees wear a face mask and, if you wish, gloves as well. After every treatment, all surfaces will be disinfected.
We ask that, throughout the entire wellness and pool area, you keep physical distance of at least 1 metre to guests from other rooms and regularly wash or disinfect your hands. Your wellness towels will be provided in your room and/or, if you wish, at the reception desk. A disinfectant dispenser is provided at the entrance to the pool area. Please also wear your FFP-2 mask in the wellness area (apart from the pool, once seated and in the saunas/showers).
The finish saunas, organic stone pine sauna, and steam baths are in operation – in accordance with current requirements, only guests from the same room or the same group of guests may be present in the cabins at the same time. For the time being, we kindly ask that you refrain from using infusions in order to keep the humidity in the sauna as low as possible and also that you use the cleaners provided to clean the sitting areas before using them.
Our infra-red cabins are in operation – please disinfect them before and after use and do not use them together with guests from other rooms.
Fitness room – at the moment, the fitness room may only be used by one guest at a time or by guests staying in the same room. Please disinfect the equipment after every use. We air out the room regularly. You are free to use the room as soon as the guest before you has left it. For easier planning, we have provided a schedule in front of the fitness room so you can write down the time you wish to use it.
Kids Paradise – children may only visit the Kids Paradise when accompanied by their parents. Please disinfect your children's hands before using the room. We disinfect the room and toys once daily.
Please kindly note the legally required closing hour at midnight!
If there is a suspected case of COVID 19 at the hotel, we will follow official instructions in consultation with our local doctor.
Please inform the team at the reception desk if you feel unwell or ill and have symptoms of fever, a cough, or difficulty breathing. Our team at the reception desk is trained and can help you.
Generally, the person who is ill and their family members must remain in their room until the doctor has arrived or given further instructions.
We will contact our hotel doctor promptly who will then perform an exam on location or provide an initial medical opinion.
Subject to change – version dated 11th of June 2021!