Covid policy and hygiene precautions

Requirements by the Austrian government for travelling to and in Austria: 

We will continuously update the current measures and provisions taken by the Austrian government for a safe hotel or chalet holiday.

Fom Friday 17 December 2021 we are allowed to welcome guests which are vaccinated or have proof of a past infection in our hotel Trattlerhof, in Trattlers Hof-Chalets and in our restaurant Einkehr. 

Current COVID-19 measures published by the government on 22 November

Please kindly provide one of the follwing proofs upon arrival: past infection or vaccinated (for persons older than 15 years)

  • past infection: medical certificate confirming a past corona infection which was confirmed by a positive PCR-test (not longer than 6 months ago), official stay-at-home order due to infection (not longer than 6 months ago)
  • vaccinated: proof of full vaccination (2 vaccinations with Biontech/Pfizer, Astra Zeneca, Moderna valid from the day of the second vaccination; 1 vaccination with Johnson&Johnson - valid 22 days after the vaccination) -  (vaccination certifiate or card); vaccination of persons with past COVID-19 infection is valid after the first vaccination. Attention, the validity of vaccination certificates ends after 270 days.

Children under 12 years are exempt from these rules, children between 12-15 years can show their school tests (anti-gen and/or PCR-test) as proof (validity of the tests from the last school week ends on Sunday following that week) or need to do a local anti-gen or PCR test; children over 15 years fall under the rules above. 

Local tests:

  • PCR-testing capacities are currently being rolled out (get a PCR test kit in the local pharmacy and drop the test in the pharmacy or the supermarket). in winter an anti-gen and PCR-testing station will be available to guests in Bad Kleinkirchheim

Secure skiing in Bad Kleinkirchheim:

The cable car company of Bad Kleinkirchheim has worked on Covid-19-measures based on current government regulations. Details can be found here: LINK 

Please be aware that a proof of vaccination or past infection is required and that a FFP2-mask needs to be worn in stations and on lifts. 

Entry to Austria - New starting from 20th December 2021:

When entering Austria from abroad, in addition to a valid Covid-19 vaccination (2 doses) or past infection certificate, a PCR-tests needs to be show at the border - in case a "booster" dose (total of three doses) can be proven, no additional PCR-test is required. Please find here the link to the current government information: LINK. In case no PCR-test can be shown upon entry, a pre-travel-clearance form needs to be filled out and a PCR-test needs to be done within 24 hours after entry. 

Please kindly note that for travellers coming from high incidence countries to Austria, the Austrian government has issues a travel warning. Please kindly ensure to inform yourself about the current rules for your country of destination. Link to list of countries with COVID-19 travel warning by the Austrian ministry of Foreign Affairs (currently only available in German). 

In case you require a COVID-19 test when coming back from your holidays or for crossing the border into your home country, we can support you in obtaining such a test with our local doctors or at our local test centre in Bad Kleinkirchheim (PCR test results within approx. 24 hours - at own costs)

What you can do to protect your health.

Wearing of FFP-2-masks is required in hotels and restaurants (unless seated on a table, in saunas, wet areas and swimming pools)

We also ask that you refrain from travelling to our hotel if ill! When coughing or sneezing, please do so into your elbow or a tissue. If you notice symptoms of illnessn during your stay, please contact our reception desk so that we can contact the relevant bodies and determine which steps need to be taken.

The most important step to protect yourself in the future is still:

By frequently washing your hands and keeping a minimum distance of 1-2 meters to other guests, you can prevent infection. We have set up additional hand disinfectant dispensers throughout the hotel. 

The travel insurance we offer from Europäischen Reiseversicherung now also covers cutting a trip short or cancelling in advance due to the infection of a guest with COVID-19. For more information, click here (link to information provided by the Europäische Reiseversicherung). Please note that COVID-19 infection by a guest is not a reason for a cost-free cancellation as it can be insured!

What we do to guarantee your safety:

We strictly comply with the published guidelines for the restaurant and accommodation industry (www.sichere-gastfreundschaft.at) in order to prevent any risk of infection to the greatest extent possible. We ask for your cooperation and personal responsibility so you can safely enjoy your holiday.

As part of a tourism-wide initiative all employees undergo a weekly COVID-19 test (PCR-test) and wear FFP-2-masks.

By cleaning in accordance with the highest standards, regularly disinfecting surfaces, and airing out indoor rooms, we help to keep your holiday environment clean.

During check-in and check-out, our employees at the reception desk will welcome you from behind a Plexiglas barrier and provide you with a disinfected room key. 

During your visit, your room will be cleaned in accordance with the highest standards. we also disinfect high-risk surfaces. After the departure of every guest, all surfaces are cleaned and disinfected in order to guarantee the safety of the next guests. Hotel laundry is washed at a minimum of 60 degrees in our own washing facility!

In the wellness area, swimming pool and massage rooms we keep highest hygiene standard and desinfect on a regular basis.

Fitness room – Please disinfect the equipment after every use. We air out the room regularly. For easier planning, we have provided a schedule in front of the fitness room so you can write down the time you wish to use it.

Kids Paradise – children younger than 9 years may only visit the Kids Paradise when accompanied by their parents. Please disinfect your children's hands before using the room. We disinfect the room and toys once daily. 

If there is a suspected case of COVID 19 at the hotel, we will follow official instructions in consultation with our local doctor.

Please inform the team at the reception desk if you feel unwell or ill and have symptoms of fever, a cough, or difficulty breathing. Our team at the reception desk is trained and can help you.
Generally, the person who is ill and their family members must remain in their room until the doctor has arrived or given further instructions.
We will contact our hotel doctor promptly who will then perform an exam on location or provide an initial medical opinion.

Subject to change – version dated 21 December 2021!

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